Return & Exchange Policy
At Deen Land, we care about your satisfaction and strive to ensure that every purchase brings you joy and confidence. However, if you are not fully satisfied with your order, we are happy to assist you with a return or exchange under the following conditions:
1. Return & Exchange Eligibility:
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You may request a return or exchange within 3 days of receiving your product.
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The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
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Products showing signs of wear, stains, or damage will not be accepted.
2. Non-Returnable Items:
For hygiene and ethical reasons, the following items are not eligible for return or exchange:
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Undergarments or personal wear
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Discounted or sale items
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Customized or pre-ordered products
3. How to Request a Return or Exchange:
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Contact our customer service team via WhatsApp, Facebook, or Instagram within 3 days of receiving your order.
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Provide your order number, reason for return, and a photo of the product (if applicable).
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Once approved, we’ll guide you through the return or exchange process.
4. Refund Policy:
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Refunds are provided only in case of damaged or unavailable items before delivery.
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For approved returns, customers may choose an exchange or store credit for future purchases.
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Delivery or service charges are non-refundable.
5. Delivery Issues:
If you receive a wrong or defective product, please contact us immediately. We’ll ensure a replacement or suitable solution as soon as possible.
Deen Land reserves the right to update or modify this policy without prior notice.
📞 Customer Care: +880 1970632209
📩 Email: sales@deenland.com
Deen Land — Modesty. Quality. Trust.